Future Retail online storefront

FUTURE RETAIL / THE NEXT STOREFRONT

The store can be smarter — and more human.

The store can be smarter — and more human.

A point of view on what comes after the transaction.

A point of view on what comes after the transaction.

ABOUT US

Cindy Wong Mitt × Grant Mitterlehner

Cindy Wong Mitt × Grant Mitterlehner

We bring together retail instinct, commercial rigour, and cultural curiosity — helping brands make their next move with clarity, presence, and momentum.

Retail strategy · Future commerce · Brand building

Cindy Wong Mitt
Cindy Wong Mitt and Grant Mitterlehner
Cindy Wong Mitt press feature

SELECTED COLLABORATIONS

Trusted to help global names think with more cultural relevance.

Trusted to help global names think with more cultural relevance.

HONDA

FLIGHT CENTRE

VM02

LAVAZZA

THE RANK GROUP

THE THESIS

Retail will move from transaction to anticipation.

Retail will move from transaction to anticipation.

01

Make discovery feel personal before a customer ever asks.

02

Let the space respond to people, not just product.

03

Build a reason to return — digitally, physically, emotionally.

IN VIEW

See the shift take shape.

See the shift take shape.

GO DEEPER

Future Retail Classroom

Join the classroom for the next steps, resources, and discussion.

OPEN THE CLASSROOM

IN THEIR WORDS

Partnership is the work — and the feeling people take with them.

“Cindy has a wonderful challenging spirit. From her first days at Honda, she wanted to learn, develop, and improve. She has the positive outlook and willingness to put herself in difficult positions that will make her succeed.”

Martin Sanders

Chief Audit Executive — Honda Motor Europe Ltd

“Cindy never stopped finding the best way to solve our challenges and improve how we work. Dedicated to high quality, she made everybody feel heard — always positive, concentrated, and efficient.”

Jorun Dieserud

CFO — FARA AS, part of Ticketer Group

“Cindy was a fantastic addition to our management team. Her analytical mindset, clear recommendations, and proactive solutions made an immediate impact on best practice and profitability.”

Graham Ross

EMEA Programme Optimization Director — Flight Centre Travel Group / FCM Travel

“Cindy is extremely competent, hardworking, and creative. She’s a great team member and always willing to go further in satisfying both the customer and management.”

Sherri Hickey

Finance Manager — Lavazza Professional

“Cindy displays remarkable dedication to precision. Her collaborative approach and excellent communication skills create a positive environment, alongside the ambition to grow and succeed.”

Serena Babbi

ECS Trade Marketing & Communications Manager — Lavazza Professional

“Cindy’s demonstrable financial acumen and eagerness to broaden her expertise across the Lavazza business reflect a proactive approach to career development.”

Zain Hyde

Head of Sales, Coffee to Go — Lavazza Professional

“Cindy is intelligent, inquisitive, and hard-working — proactive in seeking solutions and bringing an analytical mind to the data. By challenging the numbers in new ways, she generated valuable business insight.”

Robert Dorling

Financial Controller — Flight Centre Travel Group

“Cindy was professional and a pleasure to work with while overseeing major capex, infrastructure, and logistics investment projects at McLaren Racing. The projects were delivered on time, with clear reporting back to the executive team.”

Chris Robson

Head of Event Support Operations — McLaren Racing

FUTURE RETAIL / 001

The store can be smarter — and more human.

The store can be smarter — and more human.

START A CONVERSATION

DEALER INTEREST

Let’s talk about your next move.

Let’s talk about your next move.

For dealer partnerships, charging infrastructure, and future retail conversations.

FUTURE RETAIL

A point of view on retail after the scroll.